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Frequently     Asked Questions  /

How long does the procedure take?

A full set of Eyelash Extensions will take about 90-120 minutes to apply and will involve the application of 50-60 individual lashes.  Infills will take from 30minutes to complete, depending on the number of lashes that need to be applied.


Can you describe the application process?

You will be comfortably reclined with your eyes closed while Eyelash Extensions are applied one at a time to your own natural eyelashes. There is no discomfort or pain involved in the procedure.


How do I take care of my Eyelash Extensions?

Your new Eyelash Extensions are long, thick and beautiful! Once applied, they last indefinitely with infills. Best of all, they are easy to maintain. We will give you a detailed easy care maintenance instruction manual following your procedure. To maintain this look and extend the life of your lashes, follow these easy care instructions:


Prior to your appointment:

- Remove all eye makeup and clean your lashes preferably with an oil free make up remover.

- Do not use moisturizer before application.

- Do not wear mascara.

- Do not curl or perm the lashes as this may hinder the eyelash extension application process.

- Remove contact lenses.

- Set aside ample time for your appointment so you don't feel rushed.

- Full set usually takes between 45 to 90 minutes.


Eyelash Extension After Treatment Advice:

- Eyelash Extensions will last for 4-6 weeks if you look after them with a lot of care.

- No water should contact the eyes for at least 12 hours.

- Only use 100% oil free make up remover.

- No swimming, steam, spas, hot baths for at least 48 hours.

- Do not apply cream, cleansers to the eyelashes at any time.

- Do not use any mascara on the eyelashes, if desired, get an eyelash tint prior to treatment.


What are infills?

Infills replace lash extensions that fall our due to wear-and-tear and your natural lash fall. We perform infills ONLY for our existing clients. That means, once we have done a full set of lashes for you, you are eligible for infills.


Following the initial application of Eyelash Extensions, with proper care and maintenance, if you were looking to maintain that “full look” infills are typically only needed once every 2 to 4 weeks to replace the lashes that have shed. This is the application of individual Eyelash Extensions to fill in spaces in your lash line where your natural lashes have shed.  Please note we will not provide infill’s for Eyelash Extensions done by another salon without first seeing the standard of work of your Eyelash Extensions.  PLEASE NOTE WE DO NOT PERFORM INFILLS FOR OTHER SALONS. 


Can I swim, shower, exercise, or visit a spa?

Yes. The lashes specially formulated bonding agent allows you to shower, swim, exercise, sleep and spa worry-free whilst you have Eyelash Extensions.  You can enjoy these lashes with little need to adjust your lifestyle. However, please make sure not to swim or spa for 48 hours after the procedure to allow the bonding agent to fully cure.


Can I apply mascara to my Eyelash Extensions?

Indeed, one of the main advantages of Eyelash Extensions does never need mascara again. However, if you must have the mascara look, only water based mascara can be used.  Do not use oil-based or waterproof mascara.

Waterproof mascara along with any type of oil based mascara will dissolve the bonding agent and cause Eyelash Extensions to fall off your natural lashes.


What do I do if I want them removed?

We maintain a very high standard of work and therefore we are usually only asked to remove the work done from another salon, or toward the end of the Eyelash Extensions to remove a few remaining lashes. As the natural lashes cycle out, Eyelash Extensions will shed with them. However, if necessary, Eyelash Extensions can be removed using a specially formulated adhesive remover.  Never try to remove Eyelash Extensions on your own.  Damage can be caused by pulling the extensions off with the natural lash, removing the natural lash before it is ready to shed.  This removal process generally takes approximately 30 minutes however can vary depending on the amount of adhesive we need to breakdown.


I have no lashes at all, can I wear Eyelash Extensions?

Eyelash Extensions are applied to existing natural lashes and you must have some natural lashes to receive the procedure. Eyelash Extensions should not, and in many cases cannot, be applied to clients who have alopecia, are undergoing chemotherapy or those who suffer from trichotilomania, unless and until the individual has received effective treatment and normal lash growth has resumed.


Is the glue and remover safe?

We are relentlessly endeavouring to develop new innovations without compromising our standards the new development of lash glue has taken intensive research and development along with stringent testing and only using the highest grade ingredients in the most state of the art sterile environment. The new rubber toughened component gives extra strength, flexibility, quick set, without any fumes, increasing both bonding time and longevity, no solvents are used in the manufacture of our lash glue.


Adhesive Specification

Odour: Zero

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